Privacy Policy

Last Updated: 28 August 2026

Introduction

This Privacy Policy describes how Ummah IT Solutions (SMC-Private) Limited (“we”, “us”, or “our”), operator of the Hamara Chakwal application and website https://hamarachakwal.com (collectively, the “App” or “Service”), collects, uses, and protects your information when you use our all-in-one platform, which includes services such as food ordering, ride booking, local marketplace listings, delivery, and related services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

Account Information: name, email address, phone number, and password when you register.
Profile Information: delivery/pickup addresses, profile photo, and preferences.
Transaction Information: order details, booking details, and records of purchases. Payment card details are processed by third-party payment gateways and are not stored on our servers.
Communications: messages, reviews, ratings, and support requests you send us.

Information Collected Automatically

Device Information: device model, operating system, unique device identifiers, and mobile network information.
Location Information: precise (GPS) and approximate location, used to show nearby restaurants/services, enable ride booking, and facilitate delivery. You can control location permissions through your device settings.
Usage Data: pages viewed, features used, time spent, and interaction data.
Log Data: IP address, access times, and app crash reports.

How We Use Your Information

We use the collected information to:

Create and manage your account.
Process orders, bookings, rides, and deliveries.
Connect you with restaurants, drivers, vendors, and service providers.
Send order updates, booking confirmations, and service notifications.
Provide customer support and respond to inquiries.
Improve, personalize, and develop the App.
Detect, prevent, and address fraud, abuse, and security issues.
Comply with legal obligations.

Sharing of Information

We may share your information with:

Service Providers and Partners: restaurants, drivers, vendors, and delivery personnel, as needed to fulfill your orders and bookings.
Payment Processors: to process transactions securely.
Third-Party Service Providers: who assist with hosting, analytics, notifications, and customer support.
Legal Authorities: when required by law or to protect our rights, users, or the public.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Withdraw consent for data processing.
Request a copy of your data.

To exercise these rights, contact us at the details below. You may also delete your account at any time from within the App or by contacting us.

Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us for removal.

Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App and on our website, with the “Last Updated” date revised accordingly.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Hamara Chakwal
Opposite Afaq Montessori School, Dhakoo Road, Chakwal-48800, Pakistan
Email: info@hamarachakwal.com
Website: https://hamarachakwal.com